Justin Rubner

Posts Tagged ‘anonymous posters’

An Injured Duck, a Tragic Death, and Anonymous Posters: Part II

In news media, social media on 08/25/2009 at 9:21 pm

A crucial issue is being debated right now in multiple courts and in public opinion: Anonymity on the Web.

An aging model who was called a “skank” by a blogger on Google’s Blogger service, for example, recently won a legal battle to unmask the anonymous poster. And just recently, an anonymous and controversial blogger by the name of PittGirl lost her job after her identity was revealed.

I do believe that if you’re going to attack anyone online, you should at least be identified. Many courts disagree with this however. The right to free speech is “construed as also protecting the anonymity of the person doing the speaking, provided that the content, be it spoken or written, violates no laws,” according to this article in ars technica.

Is it time to take our masks off?

Is it time to take our masks off?

OK. But what about other people’s publications and blogs? In my previous post, I wrote about a boy who had been killed while rescuing a duck on a rural road. In the comments section were an array of side arguments and nasty religious / political posts. Comments that had absolutely nothing to do with the story.

Is that speech protected? Absolutely. As it should be.

But why do respected newspapers like the St. Louis Post-Dispatch let readers go wild? If a reader wants to submit a letter or opinion column for the print edition of almost any publication, he or she has to go through a gauntlet of preconditions. But to submit an online comment, all that same reader has to do is make up a fake name.

I’m reminded of a hasty, half-true, half-incorrect comment I recently made on a friend’s marketing blog. My handle was my real name, Justin Rubner. Not some made-up name like SpyderWeb. Or even justin87645.

My (real) picture was even attached to the profile.

The commenter who razed me, however, had neither. Just a fake name to hide behind. He called me “insane” among other things.

I’ve been called worse. I didn’t lose sleep over it. But this does raise an interesting point.

Would this person have called me names if his comments were published with his real picture and his real real name? Probably not. At the least, he (or maybe she) would have been more tempered.

But this was just a blog. What about a major urban daily newspaper? Well, the same nonsense goes on. Much worse, actually.

I recently saw some unbelievably racial comments written about Mike Vick in the Atlanta-Journal Constitution. It took a while for them to be removed, likely in response to a reader’s complaint.

I’m no Vick fan; I love my dog. But the racially-charged comments on that particular story sullies the AJC. And the comments on the duck story makes the Post-Dispatch appear second-rate. Ditto for any other publication that allows carte blanche, laissez-faire access to everyone with keyboards…and grudges.

As the news industry prepares to eliminate the use of dead trees so that it can fully enter the online world–that day is nigh–the industry will have to deal with interactivity in a much smarter fashion than it has already. It cannot simply not provide this interactivity. (I’ve increasingly noticed that publications have abandoned their comments sections, most likely because the comments  require too much policing.)

Conversely, the news industry cannot provide unlimited access for readers to publish silly, hateful or nonsensical comments. It belittles any publication. As much as I dislike what Vick did, to see posters calling him a “monkey” (and worse)–in one of the biggest metro dailies in the country–is mind boggling. Again, how many people would say those things if those things were right next to their names, locations and pictures?

Any major media entity–whether a high-subscription blog, a daily newspaper or a weekly magazine–ought to start developing systems that:

  • Require all posters to use real names and locales–just like the print edition.
  • Verify e-mail addresses and identities–yep, like the print edition.
  • Encourage the addition of real pictures. I don’t know how real pictures can be verified, but it’s worth a try for smarter people than me to figure it out.
  • For larger publications with the manpower to do so, once the computers do the filtering, then humans should do some editing themselves. Some already do this. But not enough.

Yes, I said it. I know a lot of people will disagree, especially those who feel that social media is the solution to all of society’s ills. But my answer to this?

Publishing your thoughts in someone else’s publication is a privilege. Not a right.

I also know that as publishers, we all crave reader comments. We may get a lot of readers. But when our stories or opinions elicit responses, it… somehow…validates us.

So, I know that providing these restrictions will hamper some readers to make the effort. But these restrictions also will make your content that much better.

I also know that there are some instances that require anonymity for the safety of the source or reader. But these instances are few and far between.

I’ll end with one smart Post-Dispatch reader, David11:

“StlToday.com/moderator/whomever – WHY are stories like this even open for comment??? These tragedies are NOT political issues and families/friends of victims should NOT be subject to idiotic, judgemental, insulting, and just plain insane comments. Just report the story and leave the comments off.”

An Injured Duck, a Tragic Death, and Anonymous Posters: Part I

In news media, social media on 08/21/2009 at 1:32 am

When you want your letter to the editor to be published in almost any newspaper or magazine, your letter is screened–often edited–and your identity is verified before your views grace the pages.

We have a right to free speech, not anonymity

We have a right to free speech, not anonymity

When you want to publish your thoughts online in the same publication, however, you make up a fake name and write anything you want. Many times, your comment isn’t even screened first–it instantly pops up for thousands to read. Smart comments. Stupid comments. Vulgar comments. Untrue comments. It doesn’t matter.

Seem weird?

Well, today, I found a sad story that caught my eye and captured this disparity perfectly:

Boy, 9, killed while rescuing duck from the road.”

Hardly a story that would attract profanity, mean-spirited theological debates, and name-calling, right? Well, read on.

The story, published online in the St. Louis Post-Dispatch, goes like this. The boy was driving down a rural road with his mom. He sees an injured duck in the middle of the road. He asks his mom if he could rescue it. She pulls over. He picks the duck up and finds a safe spot to lay it down.

But when he crosses the rural two-lane road to return to his mom, he’s killed by an 18-year driver. The driver, the police said, was not at fault. Just a tragic accident.

Then I take a look at some of the 80-plus online comments. I couldn’t believe the very first one, from a reader with the handle “SpyderWeb.”

“you would have “lost her to god”? What the hell? Just exactly WHERE was god? Protecting the duck? The kid? Or creating a scenario where everyone loses? Leave “god” outta the picture…”he” ain’t worth mentioning under the best of circumstances.”

His rants–apparently there were more with profanity that were removed after reader complaints–came after a bunch of people wished God’s blessings on both families. Well, Spidey’s rants caused others to rant.

“Spyderweb, it is scum like you that is not worth mentioning under any circumstance, so let this be the last time you are mentioned. Your thoughts and opionions are irrelevant to decent people, and your “what the hell” question should be “whose in hell”? That will be you, soon enough.”

Another:

“SpyderWeb: You are really some kind of low-life, pond scum.”

I could go on.

Other readers lashed out at the mom. A few lashed out at the driver, claiming, incorrectly, that the teen was speeding. Some readers actually lashed out at God. There were also political comments that were removed for being “off topic.”

“What’s wrong with these people?” you might ask. “This is a touchingly sad story about a boy whose compassion got the better of him. Why are so many readers so angry?”

The question you should be asking, however, is “What’s wrong with the Post-Dispatch?

Seriously. These comments disparage that newspaper more than the anonymous posters disparage themselves.

That’s because they’re anonymous!

If you’ve read anything online lately, you’ve been bombarded by much worse stupidity and hate. Especially political stories. Forget about YouTube. Sometimes I don’t even want to go on that site, as cool as some of the videos are, because the comments sections are filled with so much mindless trash.

So, what’s wrong with the Post-Dispatch?  The same thing that’s wrong with many other publications.

They have no idea how to implement social media.

When people are anonymous, they can get crazy. They talk to others in a manner they never would if they were identified. They say things they never would normally in person. They write things without thinking. They write things that aren’t well written. They respond to stories they don’t fully read. Or understand.

They slash, poke, incite–mindlessly.

Cowardly.

It’s time to radically re-think online interactivity.

Yes, it’s (gasp!) time to examine whether social media in the newsroom is all it’s stacked up to be.

In the next post, I’ll explore this topic as well as give some solutions.

In the meantime, can I ask one favor? Whether you’re on TechCrunch, The Wall Street Journal…or your favorite celebrity gossip mag, talk online as if the recipient of your comments was right in front of you. Talk online as if you knew there was a chance that anyone could attach your words to you, the person, not the avatar.

And if you’re responsible for reader interactivity at a publication, well, I hope you’re smarter than the Post-Dispatch and the countless other publications that let readers run wild–all over those mastheads’ reputations.

Until next time.

-Justin Rubner