Justin Rubner

Bad Business Cliches and Why it’s Time to Decommission ‘Content is King’

In business communications, copywriting, marketing strategy on 07/23/2010 at 5:34 pm

Readers of Copycation know I hate acronyms. Almost as bad are clichés. The two go together like…peas and carrots.

Since everybody uses clichés, companies think they must use them in their marketing endeavors too. Problem is, since the words are so overused, they’re not effective at messaging your point.

Clichés are useless in business communications unless your business is selling t-shirts

A cliché, perhaps powerful once, gets watered down into a puddle of mushy gruel that for some reason everyone eats. It’s a vicious circle of gruel eating. Before you know it, every company is selling “best of breed” services to address the 800-pound gorilla: value-added synergistic seamless integration.

What?

I recently found this great list, “The Encyclopedia of Business Cliches.” Thankfully, more lists like this exist. But is anyone listening?

Take “content is king.”

It’s a phrase close to my heart, given the business I’m in. But, it’s so overused not enough people pay attention to it.

According to Wikipedia, the phrase, now a cliché, implies that organizations will likely “fail through lack of appealing content, regardless of other design factors.”

In other words, so many organizations, including agencies, spend so much time on design that the content part becomes a last-minute thing. So many organizations now have incredibly-designed websites and collateral and little of consequence to fill them. Sure, they may have a blog. But are they actually using it to say interesting things?

Both good design and engaging content are needed. It’s a “win-win” solution.  Good content will “leverage” a “paradigm shift” at your organization.

See how easy–and useless–mindless business clichés are?

Today, I came across this great content is king post from Larry Melnick on Atlanta Marketer’s Forum. In the post, he told how one agency got business due to dynamic content, including a blog. Apparently, the customer had been following the agency’s intelligent musings for a year and a half and was persuaded, in part, by those musings.

I’m here to tell you engaging static content as well as frequent news releases, blogs, case studies, reports, news and social media postings not only get your name out but also lead to business–that’s real ROI.

I’m a bit tired of content is king. I’m going to think of another phrase to replace it–because it’s clearly being said…but not heard. If you have any alternatives, please chime in.

-Justin Rubner

The Ex Journalist’s Guide to Saving the World, Soulful PR and Selling Kitty Litter

In public relations on 07/21/2010 at 8:58 pm

Selling kitty litter can be fun

There are so many things I remember about my No. 1 professor in journalism school, the esteemed Conrad Fink, a former high-ranking AP executive. He was responsible for me getting into the field of journalism in the first place. I had wanted to be a CIA intelligence analyst of all things.

Did I mention I was a Newspapers major? I have no doubt I’ll be explaining what a newspaper actually is to my grand kids.

One day during Opinion Writing class–yes, it is a class, and yes, it’s actually one of the best classes I’ve ever taken–Fink was chiding a young PR major.

“Why do you want to be in PR?” he asked, tongue in cheek, his bushy eyebrows almost pointing in the direction he was talking. “Do you really want to help some company sell kitty litter? Or do you want to be a light in a dark corner?”

Fink’s a legend. He was one of the first to report on the run-up to the Vietnam war when he was in that country. He helped shape the profession.

Anyway…I can’t remember the young PR major. But I do remember my reaction. “I want to save the world,” I thought. “I want to be that flashlight in the corner where the powerful want dark, that barking dog in the night when the corrupt want silence.”

“I don’t want to sell kitty litter!”

“I WANT TO BE A JOURNALIST!”

My first job, I was too much of a flashlight. I looked for corruption in every corner. When I did actually find it, I was told to ignore it…lest I find myself in a ditch. Sadly, I acquiesced. But I never wound up in a ditch at least.

By the time I became a business journalist, I was excited about writing “sophisticated” stories about things like corporate expansions and R&D and investing. That will certainly make me more savvy, I thought.

After a couple of years, I realized I was hardly saving the world. Rather, I was making other people money while I…well, we all know journalists aren’t in it for the money.

I became disillusioned.

Meanwhile, those around me continued to diss PR people. One downright detested them. Don’t be a flack! They’re lazy. Clueless. Soulless. Detestable even.

“I don’t want to be in PR!”

To be fair, I disliked PR people too, because many are, frankly, clueless. Many agencies think it’s perfectly acceptable to have some 22-year-old pitching the media on things like market roll-outs. These young PR people didn’t know a thing about business or  journalism, let alone anything about what my paper was looking to cover. Some of the pitches I’ve received over the years have been ludicrous.

But that doesn’t mean all, are even most, are clueless.

I eventually found the so-called lazy, clueless and soulless industry of PR and marketing is, in fact, fun, challenging, rewarding and occasionally full of soul.

Does your company manufacture kitty litter? Good marketers can differentiate it. We can put emotion in it. Does it last longer? Smell better? Look cleaner? Cost less? Is it shaped like diamonds? Diamonds are a cat’s best friend. Do cats like it better? Does it have to be changed less? Is it environmentally friendly? Has the company discovered a new formula that works better? Can we start a social media campaign for brand enthusiasts? Do we have some sort of cool lore to tell?

That, to me, is a challenge.

But…writing a story on said kitty litter company expanding to the Midwest, or how Q2 profits dipped 8 percent because of an unforeseen baking soda shortage, or how that company just raised $1.5 million in bridge financing? Is that really so much more full of soul?

Occasionally, I–and I’m sure many other of Mr. Fink’s ex students–wonder if I’m letting my professor down by being a marketer. Maybe. Probably. But I feel better about myself, even if he might not feel the same about my profession. I feel I have more value. I know I have tremendous value. I enjoy what I do.

Yet, there are things left unfulfilled.

I never went to far-off places like Vietnam.

I never told the world of important things like troop build-ups, genocides or coups.

I never became a shining light.

Or a barking dog.

I never saved the world.

Maybe I never will.

That’s OK.

I can brand that flashlight as a cutting-edge device everyone will want to root out bad politicians with.

I can get that barking dog some serious press for his selfless deeds.

I can sell the hell out of kitty litter.

Navigating the PR Site Wasteland, Part II: PRLog

In public relations on 06/18/2010 at 2:39 pm

Recently, I mentioned I’d be testing out some press release distribution sites. One free site, PRLog.org, has really stood out.

While not the most attractive, it is easy to use. And historically, the site has had high page rankings, which means users can easily find your press releases using keywords.

I just checked PRLog’s Alexa rankings. It’s U.S. traffic rank was 747. What does that mean? The site with the most number of page views and visitors is ranked No. 1… so PRLog in my book is pretty good for a free site.  In addition, PRLog has well over 6,000 sites linking into it–which helps search engine rankings.

PRLog also has a decent Google PageRank–5–which is one of the highest I’ve seen for a free or low-cost PR site.

By comparison, another free publication site, 1888pressrelease.com, has a worldwide traffic rank of 7,169.

Other positives? PRLog does archive releases, which means it will live on month after month. Believe it or not, many sites don’t do this. As I’ve said before, what’s the point of publishing something online if it’s going to disappear in a few weeks?

PRLog Shows Where Readers Are Coming From

PRLog also distributes your releases to Google News and other search engines. Plus, inbound links are allowed. Also, you can schedule a release for later distribution.

One of the best benefits of PRLog is that it gives you basic, but free analytics tools. That means you can check out how many hits your releases have gotten as well as where readers were directed from.

In the image here are some analytics on a release for a Trio Media Group client of mine, the Marine Corps League. I’m helping to run a legislative campaign for the veteran’s organization, which has been remarkably successful. Using the tool, you can see where 1,000 unique readers came from to read this news.

On PRLog’s dashboard, you can also get a quick rundown of all your releases.

I’ve published about 20 releases on PRLog. Yet another benefit of seeing how many people read your material  is figuring out what headlines work and which ones don’t. So…it’s a great copywriting tool, too. And no, it’s not just the nature of the content that means hits. I’ve published releases on simple awards with hundreds of hits and releases with decent news value that have gotten less than 100. The releases with 70 or 80 hits tell me I need to work on the headlines–which is what will ultimately get a reader to click-through.

What are some negatives of PRLog? It does not let you target keywords through anchor. In addition, it does not have many formatting options like bolded text. One of the biggest negatives is that it does not allow you to insert hyperlinks, which is one of the best ways to send readers to your site. However, PRLog does let you spell out the full Web address.

No free site will distribute releases to the news media. That’s for sites such as  Marketwire, my favorite premium site, which I’ll delve into another time. However, nothing will ever replace a good old-fashioned call if you think your news is, well, newsworthy.

Bottom line, PRLog gives you substantial bang for the buck. Which, in this case, is no bucks at all.

-Justin Rubner